Cass Solutions LLC

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Track your Package
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Frequently Asked Questions

Your Questions About Our Services, Answered

We believe in transparency and making your delivery experience as smooth as possible. To help you get started, we’ve answered some of the most common questions about our services.

What areas do you serve?

Whether you’re in the heart of the city or in a nearby suburb, we’re committed to ensuring fast and efficient deliveries. For long-distance or out-of-area deliveries, we offer customized solutions tailored to your specific needs. Simply contact us, and our team will provide all the necessary details.

How do I schedule a delivery?

Scheduling a delivery with Cass Solutions LLC is quick and easy. You can book your service online through our website or call us directly at 708-712-7878. When scheduling, provide us with the following details:

  • Pickup location and destination address.
  • The size and type of your package(s).
  • Preferred delivery date and time.
    Once we receive this information, we’ll confirm your booking and provide you with an estimated delivery time.
Do you handle oversized, fragile, or special items?

Yes! We specialize in handling items that require extra care, including:

  • Oversized and overweight packages such as furniture, equipment, or bulk items.
  • Fragile goods like glassware, electronics, and decorations.
  • Special items including perishables, floral arrangements, and healthcare supplies.
    Our team is trained to handle all types of shipments with the utmost care, ensuring your items reach their destination in perfect condition.
Can I track my package in real-time?

Absolutely! Transparency is at the core of our service. Once your shipment is in transit, you’ll receive a tracking ID that allows you to monitor its progress in real-time. Our tracking system provides updates on:

  • The current location of your package.
  • Estimated delivery time.
  • Notifications about delivery status (e.g., in transit, out for delivery, delivered).
    This feature ensures peace of mind by keeping you informed every step of the way.
What types of packages or items do you deliver?

Cass Solutions LLC is equipped to handle a wide range of deliveries, including:

  • Standard Packages: Small, medium, and large parcels.
  • Oversized & Overweight Items: Furniture, equipment, and other bulky items.
  • Perishables: Groceries, cakes, catering orders, and bakery goods.
  • Retail Deliveries: Store purchases, floral arrangements, gift baskets, and inventory.
  • Healthcare Supplies: Medical equipment, pharmaceutical goods, and more.
    If you’re unsure whether we can accommodate your shipment, give us a call, and our team will be happy to assist.
Do you offer scheduled or recurring delivery services?

Yes, we do! Our Routes & Scheduled Deliveries service is perfect for businesses and individuals who need consistent delivery solutions. Whether you require daily, weekly, or custom scheduling, we can design a plan that aligns with your needs. This service is ideal for retail businesses, healthcare providers, or anyone needing regular delivery support.

What makes Cass Solutions LLC different from other courier services?

We stand out because of our:

  • Reliability: 98% on-time delivery rate.
  • Customer Focus: 95% customer satisfaction score.
  • Flexibility: Customized solutions for unique needs.
  • Technology: Advanced real-time tracking and updates.
  • Safety: Special handling for fragile, oversized, and sensitive items.
What happens if my package is delayed or lost?

While we strive for 100% reliability, unforeseen circumstances can sometimes lead to delays. If your package is delayed, our team will notify you immediately and provide an updated delivery time. In the rare case of a lost shipment, we’ll conduct a thorough investigation and work with you to resolve the issue, including providing compensation if applicable.